Will self service kiosk be a must have for a hotel when business climb up?

Pros:

Self-service kiosks are able to potentially improve the service of a hotel in several ways after the great development of hardware and software, but
the effectiveness of their implementation will depend on a variety of factors, such as
the hotel's specific demand, guest customer-request and preferences., and the kiosk design.

Here are some potential benefits of using self-service kiosks in hotels:

1. Faster check-in and check-out: Self-service kiosks can streamline the check-in and
check-out process by allowing guests to complete it quickly and
efficiently, without having to wait in line for a busy receptionist. This can reduce boring wait
times and improve guest satisfaction.

2. Increased efficiency: Kiosks can handle multiple tasks at once, which can help
reduce the workload of hotel staff and free them up to focus on other tasks that
require more human interaction.

3. Improved accuracy: Since self-service kiosks are automated, they can help reduce
errors and increase accuracy in tasks like room assignment and payment
processing.

4. 24/7 availability: Self-service kiosks can operate 24/7, which can be particularly
useful for guests who arrive outside of normal business hours and need to check
in, which is particularly important for international hotels with red eyes travellers across the globe.

5. Reduced staffing costs: Implementing self-service kiosks can reduce the demand for
additional front desk staff, which can help cut down on staffing costs for the hotel.

6. Customized experiences: Self-service kiosks can be customized to provide guests
with personalized experiences, such as offering recommendations based on their
past stays or allowing them to select room features and amenities.

7. Increased data collection: Self-service kiosks can collect data on guest preferences
and behaviours based on historical data, which can be used to improve overall service offerings and provide
more personalized experiences.

8. Multilingual support: Self-service kiosks can offer support in multiple languages,
which can be particularly useful for hotels that cater to international guests.

9. Speeded issues resolving: Self-service kiosks can be programmed to handle
common guest requests and issues, such as room changes or additional
amenities, which can help resolve these issues more quickly and efficiently.

10. Upselling opportunities: Self-service kiosks can be used to promote additional
services and upgrades, such as room upgrades or restaurant reservations, which
can help increase revenue for the hotel.

Overall, self-service kiosks can provide a range of benefits for hotels and their beloved guests,
from increased efficiency and savings coins to improved guest stay-in experiences and
personalized services

Cons

However, A warm smile and nice words and service from a human front desk are something the kiosk
could hardly offer. While self-service kiosks can provide a number of benefits that we couldn't all think of,
there are some aspects of customer service that they cannot replicate. Human
interaction and personalized attention are important aspects of the guest
experience, and cannot be fully replaced by a kiosk.

For example, a friendly greeting, a warm smile, and the ability to engage in real
conversation are all important elements of providing excellent customer service in
the hospitality industry. A human waiter or front desk agent can read a guest's body
language and respond appropriately, and can offer empathy and a listening ear in a
the way that a kiosk cannot.

Additionally, there are some situations where a human touch is particularly
important, such as in the case of a guest with special needs or in the event of an
emergency. In these situations, a human employee is likely to be more effective and
responsive than a kiosk.

To sum up, the kiosk is scoring for hotels and improving benefits for business running and custom service,

but the kiosk is not able to 100% replace hotel staff or their work but a helping hand for the hotel

to do better at their job for a superb travelling experience.