Touchscreen Kiosk working as a self-service kiosk, formation kiosk, and check-in and checkout terminal has widely been used in various sites or applications such as airport, restaurant, metro station, hotel, and banks... However, With the deepening promotion of the KIOSK application in the vertical market and the rapid growth of usage， the kiosk manufacturers and their clients have the following pain points which call for quick solutions to improve the kiosk user’s experience:
Display comes first
If you find spots or lines on the display, the led display may be damaged. Using a touch screen with a display issue is more irritating than most shop keeper images. It is not expensive to replace the LCD screen with Horsent massive touch screen manufacturing line, you will have a brand new low-price touch screen in weeks with our professional hands.
Increase the Screen reaction
No matter it is coming from PC or touchscreen itself, a slow reaction is so tiring for any of your customers just to finish waiting in line and standing longing for service. Slow reactions sometimes will end up with the wrong operation, repeated operation and angry customers with wrong orders and complaints. Before getting a new kiosk, it is always worth repairing or replacing the touch screen or PC, at this point, at this point, choosing a reliable and qualified supplier is particularly important to kiosk manufacturer, Horsent, with strong technical strength, professional service, rapid response, could be one of your choice.
Service plus signage
In terms of self-service, for a lot of sites, a 17inch touch screen or even a 15.6inch touch screen kiosk is still performing wonderfully well and customers or shoppers have no complaints.
However, clients might have forgotten there are extra and sounding benefits of your kiosk too: interactive signage and advertisement: as a lot of our clients will prefer 32inch touch screen kiosks so they could display their advertisement proudly and their customers can find their shop and food from a distance easily and while ordering still hard to refuse when facing a big screen display with vivid food and cool drinks. Secondly, a big screen can also reduce the wrong operation and allows more space for possibilities.
If your kiosk can offer service but have a shortcoming in bringing more business to your place, perhaps you should think of a kiosk with a bigger display, in the end, touch screen or touch display is not just about touch, but display and screen loading of your products to the eyes of customers.
Making self-service a real self-service.
We find in a lot of places such as supermarkets, or hotels, customers still need your manpower service or additional help to use or complete their operation in the kiosk.
This is embarrassing but still a good sign to tell that your kiosk is not working well, and you might not get the result of many clients of kiosks: have less manpower and less waiting time. In fact, it is paying extra funds on serving the “self-service kiosk”. It is worthy of systematic analysis, whether it is a software or hardware issue that your kiosk is not offering the corresponding service to its customers.
More kiosk, less waiting.
No one would be happy to get waiting or even watch standing behind, if most of the time, your line of service kiosk is loner than 4 people, perhaps it is a good sign to tell that you can think of getting an additional kiosk to sever your volume and creating a pleasant place.
What customers tell you
This might be the most direct suggestion now, that a number of your customers run into you and complains that your kiosk is not easy to use and they prefer to speak to your man. Still you could make inquiry to your customer about their experience using your kiosk.
Understandably, the self-service kiosk cannot replace humans, so these things happen, but if it is some simple service such as hotel check-in, but still getting complaints frequently, it is time to listen to the angry words and start to examine the hardware and software.
Summary
Horsent recommends 21.5inch touchscreen as our most sellers and 32inch as our most welcome big touchscreen to enhance your kiosk touch display experience. Talks to sales@horsent.com today for your brand-new touch screen for your kiosk to upgrade.
Post time: Sep-13-2022
