June 22, 2016
Wendy's and McDonald's have been working on the deployment self-service kiosks, and many people are concerned that these kiosks are meant to replace workers due to minimum wage increases. Now spokespersons from both companies have said that the kiosks are not tied to minimum wage increases, according to a report by Philly Voice.
Wendy's spokesperson Bob Bertini emphasized that the kiosks are being deployed to meet consumer's expectations.
"This is primarily driven by consumer demand," he said. "Customers — particularly young customers — like to be in control. They're used to doing iPhones and tablets so they like the convenience of using kiosks. And it does help to mitigate some costs."
While Bertini said it's uncertain whether kiosks will replace jobs, McDonald's spokesperson Lisa McComb said definitively that they won't.
"An assumption that their use is related to wage or staffing levels is not the case at McDonald's," she said. "Staff perform many functions in our restaurants beyond taking the orders, and in those restaurants testing kiosks, there is the ability for some staff to spend more time on hospitality, customer service and other functions. For example, in some restaurants we're also testing table service, so that might be a function of an employee's role."